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2512 George Mason Drive • P.O. Box 6038 Virginia Beach, Virginia 23456-0038   757.263.1000 • 757.263.1240 TDD

Frequently Asked Questions about SMS/Text Messaging

How do I opt-in to receive text messages from VBCPS?

Your text-enabled phone number should be provided with your student’s contact information at the beginning of the school year. At any time you can update or add a number by contacting your child’s school.

What happens when my number is provided to receive text messages?

After your text-enabled phone number is entered into the system, AlertNow will automatically send a text message to your phone to confirm your request.

What will the confirmation message say?

The confirmation message will read:

You are set to receive txt alert per acct settings. For more info reply “HELP”. To opt-out reply “STOP VBCPS” Msg&data rates may apply.

What happens if I text reply “HELP”?

If you text reply HELP, you will receive the following message:

Bb Connect notifications. Users receive relevant alerts. For more info www.blackboardconnect.com/sms, sms@blackboard.com. To opt-out text STOP VBCPS

From what number will these text messages originate?

All confirmation text messages and subsequent alerts will come from 23177 or 63079. Please save these numbers and program them as VBCPS so you can quickly recognize these numbers as the official sources of VBCPS messages.

I did not receive a confirmation message. What happened?

You should check to ensure that you have provided the correct number to your child’s school. If so, you may need to check with your mobile phone provider to find out if your device accepts text messages. You may also want to check with your provider to see if text messaging has been enabled. You may need to subscribe to a text messaging plan in order to receive or reply to text messages. Message and data rates may apply.

I did not receive a confirmation message because my phone wasn’t text enabled. I have since contacted my mobile provider to enable it. Do I need another confirmation message sent?

No. If your text-enabled phone number was already submitted to our database, you should be confirmed to receive SMS alerts. However, you can check if you are opted-in by texting the word “SUBSCRIBE” to 23177 or 63079 and you will receive the following reply:

This phone number has already been opted in. More info text reply “HELP” or “Stop VBCPS” to opt-out.

How do I opt-out?

You may opt-out at any time by texting “STOP VBCPS” to 23177 or 63079, and you will receive the following reply:

You are now confirmed to stop receiving text messages from VBCPS. More info, text reply “HELP” or go to www.blackboardconnect.com/sms.

What if I opted-out but later decide I would like to opt-in again?

As long as your child’s school has your text-enabled phone number on record, you may request to begin receiving text messages by texting “SUBSCRIBE VBCPS” to 23177 or 63079. If the school does not have your text-enabled number on record, you will need to contact the school.

Who pays for the text messages I receive on my phone?

You are subject to all applicable messaging charges depending on your service provider. Standard message and data rates may apply.

If I change mobile phone provider but keep the same number, do I need to opt-in again?

No. Once your phone number has been opted-in, it stays registered within the system.


Last Modified on Friday, January 20, 2017